Our Mission is to Provide Safe, Reliable, and Prompt Transportation from Your Door to Your Destination

FAQuestions

Why choose AceTransit?

We care for our clients. We treat our clients as they were our family. We go above and beyond to help anyone with transportation needs to go from point A to point B, promptly, comfortably and safely.

Who does AceTransit provide services to?

We work closely with our community and want to ensure we provide reliable, safe and quick transportation to anyone, including ambulatory, partially ambulatory or wheelchair bound clients. If you have any questions, feel free to contact 267-709-9702.

Would I be able to order AceTransit, if it is outside of operational hours?

We are flexible and can accommodate majority of transportation needs at any point of the day. Please contact our team to get a quote at 267-709-9702.

Will my Insurance Provider pay for my ride?

AceTransit currently closely works with Ace2Care brokers. If you have an account with Ace2Care, you may request AceTransit to be your PRIMARY Transportation Provider. Ace2Care works with the following insurance companies, including: Aetna National, Cigma Health Springs, Highmark Health, Health Partners Plan. If you have any of the following insurance providers, you may qualify for Transportation Benefits. Please contact the following insurance providers for more information about Transportation Benefits:

  • Aetna National 1-855-814-1699
  • Cigna 1-888-223-7578
  • Health Partners Plan 1-866-213-1681
  • Highmark Health 1-844-542-7433
Do we work with any other brokers?

At this point in time, we are only working with Ace2Care and perform Private Pay Rides. Our goal is to expend our resources and join other Brokers in the system at a later date.

What forms of payment do I expect to make?

AceTransit accepts cash, check, CashApp, Zelle, Venmo, or PayPal.

How much in advance do I need to book my trip?

We recommend to submit your request 24 hours before the actual trip scheduled. This will give us enough time to plan and coordinate transportation service satisfying to your needs. If you need a trip right away, please contact 267-709-9702.

Do we provide transportation service to client who need a ride right away?

Yes, we do! Please contact our team to get a quote at 267-709-9702.

When should I be ready?

We typically allow 30-60 minute window before appointment time, however it depends on the distance of your trip. To find out more information please contact one of our support team members.